General Information

Cupcakes by Plumtree Bakehouse

Ordering Cakes

If you would like to place an order please contact me and I will check the availability of your cake date. Please provide as much notice as possible.

The table below is an approximate guide to the minimum amount of notice required.

Minimum length of notice required
Small orders of cupcakes – 5 days
Special occasion cakes – 14 days
Large orders of Cupcakes – 14 days
Wedding cakes – 3 to 18 months in advance
Wedding cupcakes – 3 to 18 months in advance

Collection

Contact Plumtree Bakehouse to arrange a mutually convenient time. Please note that no liability will be accepted for any damage to your cake/order once it has left our premises.

Delivery for Cupcakes and Occasion Cakes

  • Delivery to Stratford St Mary and Dedham is free of charge.
  • Delivery within a 10 mile radius of Stratford St Mary will be £5.00.
  • Please ask for a quote for delivery outside of the 10 mile radius.
  • Please view the Wedding page for delivery information on wedding orders.

Payments and Deposits

For orders under £50.00 payment will be required on collection/delivery by cash. If you would like to pay in advance please view my other Payment Options.

For orders over £50.00 a non-refundable deposit of 50% will be required to confirm your order. The remaining balance will be due on collection/delivery.

For Wedding orders a 50% non-refundable deposit is required to confirm your order. The remaining balance will be due 14 days before the collection/delivery date.

Payment Options

Payments can be made by cash, cheque or bank transfer. If you choose to pay by cheque or bank transfer funds must be cleared before the collection/delivery date.

Alterations and Cancellations

I will try to accommodate late amendments, however this cannot be guaranteed as it will be depend on time and the nature of your amendment. Any additional costs will be chargeable.

Deposits are non-refundable. In the event of a cancellation we will take into consideration how much work has been completed and you will be charged accordingly.